Return Policy

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

• The product is unused and in its original condition.
• The product is in its original packaging, with all tags, labels, accessories, and documentation intact.
• The product has not been damaged, washed, altered, or used.
• You provide valid proof of purchase or order details.

Certain products may not be eligible for return due to their nature.

2. Non-Returnable Items

The following items may not be eligible for return:

• Products that have been used, washed, or damaged by the customer.
• Personalized or customized products.
• Products purchased on final sale or clearance, where specified.
• Products that are missing original packaging, tags, or accessories.
• Any product specifically identified as non-returnable at the time of purchase.

3. How to Request a Return

To request a return, please share a return request email to sikkawatches@gmail.com within 7 days of delivery with:

• Your order number.
• The name of the product.
• Reason for the return.
• Photos or videos of the product, if applicable.

Once your request is reviewed and approved, we will provide instructions for returning the product.

4. Return Shipping

If the product is defective, damaged, incorrect, or different from what was ordered, we will arrange an appropriate resolution and may cover the applicable return shipping costs.

For returns due to a change of mind, incorrect size, or other customer preference, return shipping charges may be the customer's responsibility.

5. Refunds

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed in the form of credit note.

Please allow 5–10 business days after approval for the credit note to reach you via email.

6. Damaged or Incorrect Products

Please contact us within 48 hours of delivery if you receive a damaged, defective, or incorrect product.

For faster assistance, please provide clear photographs or videos showing the product and its packaging.

7. Return Inspection

All returned products are subject to inspection.

If a returned product does not meet the eligibility requirements, we reserve the right to reject the return or refund request.

8. Cancellation

Orders may be cancelled before they are shipped, subject to our order-processing status.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.